COZIWOW Security Center

Our Security Center page provides essential information and tips to help you recognize and protect yourself from common scams. With proactive advice, we empower you to stay safe online and avoid potential threats.

Official Points of Contact for COZIWOW

Protect yourself from online fraud with these essential tips. Below, you’ll find information to help identify and avoid common scams and phishing attempts.

Official COZIWOW Websites

Always ensure you’re on one of these domains:

https://www.coziwow.com/

Official Contact Information

For customer service, use these verified contact details:

Email: [email protected]
Phone: 909-789-1719

Recognizing Scams

Scammers may contact you via email, phone or text. Always be cautious with requests for personal or financial information. Here’s how to stay safe:

Email Phishing Alert

Be cautious of emails offering deals that seem too good to be true, urgent requests, or attachments. Always verify the sender before clicking links or opening files. Fraudulent emails often feature the COZIWOW logo and a fake COZIWOW address in the “From” line.

Confirm COZIWOW’s Official Contact Information

The only official customer service email is: sale@coziwow.com
COZIWOW will never ask for confidential information via email.
COZIWOW will never request personal details such as your password or credit card information through email.

Personal Information

COZIWOW will never ask for your password or personal details via email or phone.

Avoid Suspicious Links

Do not click on links in messages from unknown sources or unexpected pop-ups.

Phone Scams

Do not share personal or payment information over the phone. COZIWOW will never request this.

Text Scams

Do not respond to unsolicited text messages. Always delete suspicious messages.

Fake web sites

Make sure you’re on the official COZIWOW sign-in page and confirm the official site. Before you sign into COZIWOW, make sure you’re really on our website by checking the URL on the sign-in page.

Frequently Asked Questions

Why does my billing statement show Jaxpety Corp?

COZIWOW is a brand under Jaxpety Corp, and payments are processed under this name. Rest assured, the charge is from COZIWOW.

Why did my billing statement come from PayPal?

PayPal handles all our transactions, so it may appear on your billing statement as the payment processor. This is completely normal.

Do I need a PayPal account to make a purchase? What if I just want to use my credit card?

No, you don’t need a PayPal account. You can simply use PayPal’s secure processing system with your credit card.

What payment methods can I use to pay for my order?

You can pay using PayPal, Visa, MasterCard, American Express, and Discover Card.

I’m having trouble with my payment. What should I do?

If you encounter any issues with your payment, please contact your bank or PayPal directly for assistance. If your payment has been declined, then you’ll need to place your order again.

What currencies can I use to place an order?

Currently, we only accept payments in USD (U.S. Dollars).

How do I request a refund? To request a refund, please contact us using the official contact details listed here:

Email: sale@coziwow.com

Phone: 909-789-1719

Note: we will never ask for any banking information over the phone.

Are my personal details safe when I place an order?

Yes, your personal details are safe. COZIWOW uses PayPal to process all transactions, which is a trusted and secure system. You don’t need a PayPal account to shop with us, and PayPal ensures your information is kept safe throughout the buying process.

How do I order extra accessories?

Please contact COZIWOW Customer Service via email or phone number to inquire about extra accessories and replacement products.